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MULTIPLE TOWERS IN THE SAME AREA
With Multiple active towers, most customers have the option to connect to the best available tower ensuring a fast and reliable connection. Trees, buildings or other elements that may degrade the network quality, can be avoided in most instances by connecting to the best Globe Com tower from the customer’s exact location.
DEDICATED CUSTOMER SUPPORT TECHNICIAN
Our highest priority is the uptime of existing Globe Com customers. Globe Com has support teams that are dedicated to being onsite at an existing customer’s location in the shortest time possible when they require onsite support.
USING THE LATEST IN NETWORK EQUIPMENT TECHNOLOGY
To exceed customer bandwidth demand, reliability and scalability, we make use of the best equipment from leading international network and wireless equipment manufacturers.
FULLY OWNED AND MANAGED NETWORK
Globe Com does not resell another network provider’s services and have full control over the quality and user experience for all services offered.
STOCK ON ALL CUSTOMER EQUIPMENT
Our warehouses and vehicles carry stock of all the standard equipment used for customers. As our technicians will have everything they need to resolve the fault.You, our customer will have less downtime.
WE BUILD OUR OWN TOWERS
Because we build most of our own towers from the ground up, we are away from radio interference caused by other service provider networks and manage the frequency spectrum in the area ourselves. This gives customers a more reliable and consistent service when compared to other providers who simply rent space on already crowded towers.
DEDICATED TOWER SUPPORT TECHNICIANS
Our dedicated tower support teams only work on Globe Com towers and not at Globe Com customer premises. This enables us to perform non-critical preventative maintenance tasks and upgrades to increase the network’s reliability.
MULTIPLE PEERING LOCATIONS
Globe com’s network is directly connected to and peering with over 2500x local and international service providers (including Google, Showmax, Netflix, Microsoft, etc.) in data centers in South Africa, London(UK), Frankfurt(GER) and Amsterdam(NL). This makes our network faster and more reliable with no single point of failure.
ROUND-THE-CLOCK NETWORK HEALTH MONITORING
Our networks are monitored 24/7, 365 days a year to pre-empt any disruptions or issues. Globe Com’s network technicians work around the clock to ensure our customer services are not negatively impacted.
24 HOURS PLUS OF BATTERY BACKUP AT ALL TOWERS
Load-shedding or other electricity related problems does not affect the uptime of the Globe Com’s network. AC supply feed and battery levels are monitored 24/7/365.
FIBRE AND MICROWARE BACKHAUL LINKS
High full duplex throughput with <5ms latency per hop.